Dear Valued client,


Further to the Company’s obligations under the governing Laws and Regulatory system that it adheres to, we must periodically review and update our clients’ information.

During our systematic reviews and monitoring of the clients’ accounts, we have identified that the following documents and information seem to be out of date/missing:

1. Passport:The Passport must clearly display your name and your date of birth. It must also have a valid expiration date. Certified true copy of the original passport is needed.

2. Proof of address:
This can be in the form of a utility bill, local authority tax bill, or any other bank statement, lease or mortgage agreement. The proof of Residence document we require must be a full page, clear, colour copy of an original paper document received to your home. It must contain your full name and address (no initials) and be issued within the last 6 months. It can be any one of the following:

  • Utility bill: water, gas, electric or common expenses.
  • Bank statement: bank and/or credit card statement or a reference letter signed and stamped by your bank.
  • Telephone: fixed line and/or internet/cable tv connection
  • A tax bill from your local authority.
  • A tenancy agreement/contract issued in the last 6 months or certified by the landlord and the municipality within the last 6 months.

Ensure that your name appears on the bill, along with your address, the issue date and the name of the Company issuing the bill. *Landline telephone bills are preferable.

3. Copy of the credit/debit card used to deposit :The credit card must be valid and in the name of the client. A copy of the front side is required and must be clearly visible. Only clear coloured copies will be accepted. You should conceal the digits on the front of the card leaving only the first and last 4 digits visible and also conceal the CVV (security code) on the back of the card in case you send the back copy also. The signature must be clearly visible. If your card has been issued to you with no name or with your initials only then we will also require a statement from your card account stating your name to prove the ownership of the card used for funding.
(Used of Bank Wire:  Proof of payment , Used of e-wallet: Proof of payment and proof of account ownership)

4. Questionnaire: Fill in the attached questionnaire with your current details. The questionnaire can be completed in a digital format (no need to print)  and its must be sent back to us.

Therefore, you are kindly requested to provide the above in no less than
15 working days.

Failing or refusing to do so it shall result in the termination of the
business relationship and consequently closure of the trading account held with the Company.


For more information in relation to the above,
you are always welcome to contact us.





Xtrade Europe LTD.

Customer Support