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Dear Client,
We have made some changes to the Xtrade.au Pty Ltd Account Terms and Conditions, Product Disclosure Statement and Financial Services Guide, pursuant to clause 24 of the Account Terms and Conditions.
It is your sole responsibility to read these documents and to ensure our products and services remain suitable and appropriate to your financial situation, objectives and needs. Without limiting the onus on you to read these documents, the changes are generally aimed at improving our services to you in three ways:
  1. Introducing the new external dispute resolution scheme, the Australian Financial Complaints Authority (‘AFCA’), which will replace the Financial Ombudsman Services Australia (‘FOS’) from 1 November 2018;
  2. Emphasizing certain existing disclosures to make the PDS and Account Terms and Conditions easier to understand and more complete; and
  3. Updating our RG227 Benchmark Disclosures.
Since these changes reflect a change of Applicable Regulations, they take effect immediate from the date of this notice. If you object to these changes, you must tell us as soon as reasonably practicable and we may require you to terminate your relationship with us. You will not have to pay any charges as a result of terminating your account in this case, other than costs due and payable for services offered up until termination.
We are always keen to be of assistance should you have any questions. Thank you for choosing to trade with Xtrade.
Yours faithfully,
Xtrade Compliance